Refund policy

Last updated: 17 August 2026

At GJ Market, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was advertised, please contact us so we can assist you.

1. Returns

You may request a return within 7 days of receiving your order if:

- The product is defective or damaged.

- You received the wrong product.

- The product is significantly different from the product advertised.

The product must be unused and, where applicable, returned with its original packaging and accessories.

2. Change of Mind

Returns due to a change of mind may be accepted at GJ Market's discretion.

The customer is responsible for the return shipping costs for change-of-mind returns, and the product must be unused and in its original condition.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

- Your order number

- Photos of the product

- Photos of the packaging

- A short description of the problem

We may request additional information to assess the issue.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

Original delivery fees are generally non-refundable, except where required by applicable law or where the return is due to an error or defective product on our part.

5. Exchanges

If you received a defective or incorrect product, we may offer an exchange where replacement stock is available.

If the product is unavailable, we may offer a refund instead.

6. Non-Returnable Items

Certain items may not be eligible for return where they have been used, damaged after delivery, modified, or returned without the original components or packaging where those are reasonably required.

7. How to Request a Return

To request a return or refund, contact GJ Market through our official customer-support contact details listed on our website.

Please include your order number, name, reason for the return, and photographs where applicable.

Do not send products back before receiving return instructions from us.

8. Important

This policy does not limit any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African consumer-protection laws.

GJ Market reserves the right to assess each return individually and to refuse returns that do not meet the requirements of this policy or applicable law.

GJ Market

South Africa