Shipping policy

Last updated: 17 August 2026

At GJ Market, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed and delivered within South Africa.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions, or unforeseen circumstances, processing may take longer.

2. Delivery

After your order has been processed and handed to the courier, delivery usually takes approximately 2–5 business days, depending on your location.

Remote areas may require additional delivery time.

Delivery times are estimates and are not guaranteed.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

- Delivery location

- Parcel size and weight

- Courier service selected

- Current courier rates

4. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

GJ Market cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

5. Tracking

Where a tracking number is provided, it will be supplied to the customer once the order has been dispatched.

Customers can use the tracking information to monitor the progress of their delivery.

6. Delayed Deliveries

While we aim to meet the estimated delivery times, delays can occur because of:

- Courier delays

- Severe weather

- Public holidays

- High-volume periods

- Incorrect delivery information

- Events outside our reasonable control

If your order appears to be significantly delayed, please contact GJ Market and we will assist with checking the shipment.

7. Lost or Damaged Packages

If your parcel arrives damaged, please take photographs of the packaging and product and contact us as soon as possible.

If a parcel is confirmed as lost by the courier, GJ Market will work with the courier to investigate the shipment and determine the appropriate solution.

8. International Shipping

At this time, GJ Market only ships within South Africa, unless otherwise stated on the website.

9. Contact

For shipping questions or assistance with an order, please contact GJ Market through the contact details provided on our website.

GJ Market

South Africa